House Clearance Bloomsbury Service Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Bloomsbury provides house clearance and waste collection services. By making a booking, confirming a quotation, or allowing our operatives to commence work at your premises, you agree to be bound by these Terms and Conditions.

These terms apply to all domestic and commercial customers using our clearance and waste collection services within our operating area in the United Kingdom. If you do not agree to these terms, you must not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company", "we", "us" or "our" means House Clearance Bloomsbury, the provider of the services.

1.2 "Customer", "you" or "your" means the person, firm, company or organisation requesting or receiving the services.

1.3 "Services" means any house clearance, waste removal, bulky waste collection, rubbish removal, loading, transportation, sorting or related services provided by us.

1.4 "Waste" means any items, furniture, appliances, household effects, commercial waste, garden waste or other materials that you ask us to remove and which we agree to collect.

1.5 "Booking" means any order or request by you for services, whether made by telephone, email, online form or in person, which we accept.

1.6 "Quotation" means any price or estimate we provide to you in writing or verbally for the services.

2. Scope of Services

2.1 We provide house clearance and waste removal services, including the collection and lawful disposal or recycling of items and materials from residential and commercial premises.

2.2 Unless expressly agreed in writing, our services do not include cleaning, decorating, repairs, dismantling of fixed structures, plumbing, electrical work, or any service requiring specialist trades or professional certification.

2.3 We reserve the right to refuse to remove any item which we reasonably believe to be hazardous, illegal, excessively heavy or unsafe to handle, or which is not in line with applicable waste regulations or our licence conditions.

3. Booking Process

3.1 You may request a booking by telephone, email or via our website contact form. We may request photographs, item lists or a site visit to assess the work required.

3.2 Any quotation provided is based on the information you give us at the time. You are responsible for ensuring the accuracy and completeness of the information provided, including access issues, parking restrictions, item volumes and any special requirements.

3.3 A booking is only confirmed once we have accepted your request and issued a confirmation by email, text or verbal agreement, and, where applicable, once any required deposit has been paid.

3.4 We reserve the right to refuse any booking at our discretion, including where we believe the job is unsafe, falls outside our service area, or cannot be carried out in compliance with legal or regulatory requirements.

4. Quotations and Pricing

4.1 Unless stated otherwise, all quotations are estimates based on the information you provide and are not a fixed price offer. The final price may change if the volume, type or weight of waste differs from that described, or if there are access or parking issues that were not disclosed.

4.2 Prices are generally based on the volume and type of items to be removed, labour time, access conditions, and any disposal, recycling or additional handling charges.

4.3 We will advise you of any changes to the quoted price before or during the job where practicable. If you do not accept a revised price, you may cancel the service, subject to any applicable call-out or minimum charge for attendance.

4.4 All prices are given in pounds sterling and may be subject to applicable taxes. Where VAT applies, it will be charged at the prevailing rate and identified on any invoice or receipt.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due in full on completion of the services on the day of the job.

5.2 We accept payment by cash, bank transfer, or card payment using the methods we make available from time to time. Cheques may be accepted only with our prior agreement.

5.3 For commercial customers or larger clearances, we may require a deposit before the booking is confirmed. Deposits are generally non-refundable unless we cancel the booking or otherwise agree in writing.

5.4 Where we have agreed to invoice you after the service, payment must be made within the time specified on the invoice. If no time is specified, payment is due within 7 days of the invoice date.

5.5 If you fail to make payment when due, we may charge interest on the overdue amount at the statutory rate, and you may be responsible for any reasonable costs we incur in recovering the debt.

6. Cancellations and Changes

6.1 You may cancel or reschedule a booking by giving us reasonable notice by telephone or email.

6.2 If you cancel with more than 24 hours notice before the scheduled start time, any deposit may be refunded or transferred at our discretion.

6.3 If you cancel with less than 24 hours notice, fail to be present at the agreed time, or do not provide access to the premises, we may charge a cancellation fee or retain your deposit to cover our costs, including travel and staff time.

6.4 We will use reasonable efforts to arrive at the agreed time, but timings are estimates only and may be affected by traffic, previous jobs, or other events beyond our control. We will notify you of any significant delays where possible.

6.5 We may cancel or reschedule a booking at any time due to adverse weather, safety concerns, access issues, staff shortages, vehicle problems, or other circumstances outside our reasonable control. In such cases, our liability is limited to rescheduling the service or refunding any deposit received.

7. Access, Parking and Customer Responsibilities

7.1 You are responsible for ensuring that we have safe, reasonable and lawful access to the premises at the agreed time, including any necessary keys, codes or permissions.

7.2 You must ensure that items to be removed are clearly identified, and that the area is reasonably clear and safe for our operatives to work in.

7.3 You are responsible for securing any necessary permits or permissions for parking, including suspension of parking bays where required. Any parking charges, penalty charges or fines incurred due to inadequate arrangements may be added to your final bill.

7.4 You must inform us before the job of any hazards, restricted access, stairs, lifts, delicate surfaces, or unusually heavy or bulky items that may affect the work.

7.5 Children, pets, and other occupants should be kept away from the working area for their own safety and to allow our operatives to work efficiently.

8. Items We Cannot Collect

8.1 We cannot collect or transport certain hazardous, controlled or prohibited materials, including but not limited to asbestos, clinical or medical waste, chemicals, solvents, gas cylinders, explosives, firearms, certain batteries, and materials contaminated with hazardous substances.

8.2 We reserve the right to decline any item which we reasonably deem unsafe, illegal or not in compliance with applicable waste regulations.

8.3 If we encounter prohibited items on site, we may adjust the quotation, refuse to complete the job, or require you to arrange separate specialist removal. You will remain responsible for any call-out or minimum charges incurred.

9. Waste Handling and Environmental Compliance

9.1 We operate in accordance with applicable UK waste legislation and regulations, including duty of care requirements for waste carriers, transfer and disposal.

9.2 All waste collected will be transported only to authorised disposal or recycling facilities. We may separate, reuse or recycle items where possible, in line with our environmental practices.

9.3 We will provide a waste transfer note or similar documentation where required by law or agreed with you in advance.

9.4 Ownership of items and waste transfers to us once they are loaded onto our vehicle and you have paid any applicable charges. You must ensure you have the right to dispose of all items you ask us to remove.

10. Condition of Premises and Damage

10.1 Our operatives will take reasonable care when carrying out the services, but you acknowledge that some risk of minor scuffs or marks may be unavoidable when moving large or heavy items, especially in confined spaces.

10.2 You should protect or remove any fragile items, floor coverings or fittings that may be at risk during the clearance. We are not responsible for damage to items that you have not removed or protected.

10.3 Any alleged damage must be reported to us in writing as soon as reasonably possible and in any event within 48 hours of completion of the services, with supporting evidence such as photographs. We may inspect the damage before accepting any responsibility.

11. Liability and Limitations

11.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded by law.

11.2 Subject to clause 11.1, we will not be liable for any loss of profits, loss of business, loss of goodwill, loss of opportunity, or any indirect or consequential loss arising from or in connection with the services.

11.3 Our total liability to you in respect of all losses arising under or in connection with the services, whether in contract, tort including negligence, breach of statutory duty or otherwise, shall not exceed the total price paid or payable for the specific job giving rise to the claim.

11.4 We are not responsible for any loss or damage arising from inaccurate, incomplete or misleading information provided by you, or from your failure to comply with these Terms and Conditions.

12. Abandoned or Valued Items

12.1 You must ensure that any items you wish to retain are removed before we commence the clearance. Our operatives may ask you to confirm which items are to be taken and which are to remain.

12.2 We do not accept responsibility for items that are mistakenly included in the waste once removed, unless you can show that our operatives acted contrary to your clear instructions.

12.3 In some cases, we may agree to offset the value of saleable items against the cost of the clearance. Any such arrangement must be agreed in writing or clearly documented in the quotation. The valuation of such items is at our sole discretion.

13. Insurance

13.1 We maintain appropriate public liability insurance and, where applicable, employers liability insurance for the services we provide.

13.2 Details of our insurance cover can be provided on request. You remain responsible for insuring your own property and contents.

14. Complaints

14.1 If you are dissatisfied with any aspect of our services, you should contact us as soon as possible so that we can address your concerns.

14.2 Complaints should be submitted by email or in writing, giving your name, contact details, the date of the job, and a clear description of the issue. We will investigate and aim to respond within a reasonable time.

15. Data Protection and Privacy

15.1 We will collect and use your personal information only for the purposes of providing our services, managing bookings, processing payments, and meeting our legal obligations.

15.2 Your details will be handled in accordance with applicable data protection legislation in the United Kingdom. We will not sell your personal data to third parties.

16. Variations to These Terms

16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that specific job.

16.2 Any changes will normally be published on our website or made available on request. Continued use of our services after changes take effect will constitute your acceptance of the updated terms.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

If you have any questions regarding these Terms and Conditions, please contact us before making a booking or using our services.